Refund & Exchange Conditions:
- Swing tags are attached, item is unworn, unwashed, and can be re-sold as new
- Proof of purchase is required - your online order confirmation will do
- The item is returned within 30 days of purchase
- Refunds can only be processed back onto the original form of payment
- Your return is sent with a completed Returns Form


Return Shipping
All return shipping fees will be at your own cost.
Please ensure your parcel is insured as Wildpair Jeans will not reimburse the value of lost parcels.


Returns Form
Please include a Returns Form with your parcel, including your order number, full name used when you ordered and a mobile number in case we need to give you a call. Please explain your return request in detail to help us to process your order quickly. You will receive a Returns Form with your order or you can download and print one here. 


Refunds
We realise that when buying online you can sometimes get it wrong - the size, colour or denim is not quite as you expected - we work hard to process returns fast and yes we refund (not store credit), provided the Returns Conditions are met. We process returns every business day.

AUS - No exchanges. Please return for a refund and re-purchase the size you require.

Please send your return to:

Wildpair Jeans
Chelsea Business Park
Unit N, 162 Mokoia Road, Chatswood
Auckland 0626
New Zealand

OR

Wildpair Jeans
PO Box 34690
Birkenhead
Auckland 0746
New Zealand

 - Wildpair xx

Download the returns form
to print and fill out