How long will it take for my order to arrive
Australian orders are shipped from New Zealand and should take 3-5 working days.
How do I track my order
Your Courier Post and Australia Post tracking number will be emailed to you once your jeans have been shipped. You can track progress via the link included in your email.
Can you deliver to a PO Box
No sorry, we can only ship to a physical address
Can I cancel or change my order
Yes - unless its already been shipped - if thats the case just send it back for a refund. You can email us at firstname.lastname@example.org
How long will it take for my return to be processed.
Once we receive your returned parcel we can generally process it quickly. We process returns every business day.
You received my return days ago why is it taking so long
Delays in processing returns can be caused by no returns form or incomplete returns forms or items that are returned crumpled and or with pet hair or generally in poor condition.
Can i get a refund if i change my mind
Yes provided all of the returns conditions are met.
I would like a refund, will my original $5 shipping also be refunded
No, we retain your original $5 shipping but will refund you the full purchase price you paid.
I meet all returns conditions but I washed my jeans, can they still be returned
No, once washed your jeans, shorts, skirts, jackets cannot be sold as new.
My jeans are faulty what should I do
Please send them back to us with a returns form which explains the problem and we can check the fault for you. If its a manufacturing fault we can either replace them or refund your purchase and also your $5 return shipping fee.
What are your washing instructions
All of our products have detailed washing instructions sewn into the front inside of each garment.
I put my jeans in the drier and now they are faulty can i get a new pair
No - we recommend that you air dry your jeans inside out and out of direct sunlight. Driers can caused button, fabric and zip damage and may shrink certain denims.
Can I exchange my jeans
Sorry no exchanges. Please return for a refund and re-purchase the size you require.